Yellow Roastery RETURN POLICY
Yellow Roastery wants you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for refund or merchandise credit under the following terms and conditions:
- ITEM CONDITION. Unless an item is being returned because it was damaged or defective upon receipt, item(s) to be returned (select one):
☐ must be in new, unused, and saleable condition.
☐ may be in any condition - FORM OF PAYMENT. For returned items, refunds will be issued (select one):
☐ in the original form of payment.
☐ as online store credit only.
If the original form of payment is unavailable, online store credit may be issued at our discretion. Shipping and handling fees will be deducted from the refund amount if applicable unless otherwise stated. - EXCLUDED ITEMS. All items, with the exception of the following, are eligible for return (select those that apply):
☐ Clearance Items
☐ Final sale Items
☐ Perishable
☐ Special-order items
☐ Custom-made products
☐ Gift cards
☐ Other
We reserve the right to refuse any return if the item does not meet the above criteria or at the discretion of store management.
4. IN-STORE RETURNS. Returns are accepted within 7 days of the original purchase with a valid receipt or proof of purchase.
5. ONLINE RETURNS. For items purchased online, returns are accepted within 7 days of the delivery date. To initiate a return, please contact us at info@yellowroastery.com to obtain a return authorization. Please include your original order number and reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 7 business days for your refund to be processed once your return is received.
6. RETURN SHIPPING. Return authorization for items shipped in error, or items that are being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be (select one):
☐ paid for by the customer.
☐ paid for by Yellow Roastery
7. RESTOCKING FEE. (select one)
☐ Restocking fees are not charged by this retailer.
☐ Except for items that are returned for being damaged or defective or items that were shipped in error, at the retailer’s discretion, to cover the cost of inspecting, repackaging, and restocking items, a restocking fee of 10% (or the maximum amount permitted by law.
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The restocking fee will be deducted from the refund amount where permitted by law.
8. OTHER TERMS AND CONDITIONS. (if any)
If you have any questions about this return policy, please contact us at:
Yellow Roastery Coffee
58 Dillions Point Road
Islington
Blenheim
7201
Ph. 03 972 2848
Cell. 021 538 870
Email clintonbanks@yellowroastery.com
Web www.yellowroastery.com and www.yellowroastery.co.nz
Social @Yellowroastery